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headset-based communication system designed and built for customer-facing teams, Full Duplex
VoCoVo Enterprise is a headset-based team communication system designed and built for customer-facing teams. An upgrade from VoCoVo’s popular GO System, VoCoVo Enterprise integrates VoCoVo’s leading headsets with customer Call Points and Keypads to boost customer experience and drive operational efficiencies.
VoCoVo Enterprise is powered by VoCoVo’s innovative ethernet controller unit, unlocking powerful functionality and integration potential. VoCoVo Enterprise can integrate with telephony systems from most recognized providers, as well as third-party applications like SHELFIE to create a modern, intelligent store or restaurant.
VoCoVo Enterprise systems also come equipped with the new VoCoVo Series 5 Pro headset, the most innovative wireless communication headset on the market today – click here to learn more about the S5 Pro headset.
VoCoVo Enterprise is a wireless headset communication system with powerful functionality and upscaling capabilities. The most widely recognized brand of team communication headset, VoCoVo boosts colleague collaboration, helping them to deliver an exceptional customer experience, deal with theft and antisocial behavior proactively and feel safer and happier at work.
VoCoVo Enterprise expands on the simple plug-and-play functionality offered by its sister solution, VoCoVo GO, by introducing several intelligent hardware and software extensions:
Call Points
When a customer presses the button on a call point, a call goes out to all live headsets and the customer’s call can be answered from anywhere on the premises. Call points help customers to get faster responses to queries, driving improved customer experience, and they allow colleagues to work more flexibly instead of being confined to one area of the store.
Keypads
Keypads offer the same functionality as a Call Point, but they can be configured with up to 8 different options which tailors the notification which is sent to colleagues’ headsets depending on which part of the button is pressed. This can help customer queries be directed to the right colleague who can provide the right information, elevating customer experience further.
Telephony
Instead of having to rush to take incoming calls from a handset which could be anywhere in the store, with a significant likelihood of customer calls being missed, VoCoVo can be configured to intercept calls from the business’ telephony system so that colleagues can answer calls from their headsets wherever they are in the store.
Third-party APIs
VoCoVo Enterprise’s controller can integrate with APIs from third-parties, allowing smart notifications to be sent to headsets to drive efficiency. For example, VoCoVo Enterprise systems can receive restocking or suspicious behavior notifications from SHELFIE‘s AI shelf insights tool, allowing colleagues to respond quicker and provide the best customer service.
Watch this episode of our original video series Problem Solved to learn all about the VoCoVo Enterprise solution:
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