Revcord MMS (Multimedia Management Solutions) Management Console

The Revcord MMS is the most powerful and user-friendly software on the market today. It is a full multimedia backend management system to manage all your events. Revcord MMS also gives users the ability to view Live IQ3 Events as they are happening and to search completed events based on all the metadata created during an event.

Dashboard
A Dashboard which contains all real-time information providing real-time data of all the major modules of the site. As an example our dashboard contains the following: Today’s Total Audio Calls, Videos, Text, Social, Emails, and Today Recorded Screens, Active/Inactive Channels, Active Users/Deleted Users, Total Playlists, Exported Playlists, Published/Unpublished QA Forms, QA Evaluations by Status (Schedule, In-Progress, Completed, Closed, Rejected), Shared/Unshared Evaluations, Total Number of Recorders.

Search Functions
The heart of the Revcord system is the ability to search for your events. Revcord can search by Channel, Date, and Time, ANI/ALI, Caller ID, Dialed Number or Call Tagging, Call Commenting Search and Notation for Reference. The system can recall last recording, has multi-channel simultaneous playback & graphic display. It has optional “talking clock” announcements, ability to save in .WAV, .WMA or Encrypted Format. Auto Burn multiple recording in .WAV or .WMA to CD. Email in .WAV, .WMA or Encrypted Format. There is an option to Email last recordings to predetermined recipients. Search settings are cached in the browser for the active session. Users can also save search settings for latter sessions.

Incident Recreation
Our system takes scenario/incident recreation to a new level. We’ve included it at no additional cost. Simply define your playlist by selecting your media from the Search screen and adding them to a new or existing playlist. See all the information for an entire incident including all: Voice, Video, Text, Documents, and Media from third party sources in a single playlist.

Our playlists are as easy as: Add. Review. Share.

Instant Recall Lite and Full
The ANI/ALI Capture program interfaces Revcord’s recorder to dispatch center CPE phone vendor equipment using the NENA standard interface. Data concerning 911 caller’s names, addresses and GPS locations are received by the integration program and tagged to proper recorded audio calls. In addition, cell phones contacting 911 through use of text messages (SMS) are also handled through the ANI/ALI Capture integration program.

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Perform live monitoring right from your system; see a dashboard view of all active call takers. With our live Call Control, you have the ability to do a number of tasks. Just the click of a mouse and you can insert silence for PCI Compliance, initiate Record on Demand, stop a call from recording, email a call automatically, and tag calls for incident tracking with up to six customizable fields. You can bookmark any portion of the call.Our Live Recall feature gives you the ability to listen to live calls or events, and rewind them to the last ten minutes. This feature is great for supervisors coming in after a call or event starts allowing them to catch up. We also built in visual alerts to notify you when channels have been idle for a period of time.

QUALITY ASSURANCE EVALUATION
We have also included quality assurance evaluations on calls at no additional cost. You can easily create score sheets with options like multiple choice, yes/no, or text comments and scores.

You choose which calls are evaluated with manual or random selection. In the search screen, any call(s) can be designated for later QA Evaluation with a single click.

• Ability to search for completed evaluations by agent and/or evaluator.
• Add all agents to dropdown list for easy viewing of completed evaluations (also for choosing an agent to evaluate).
• Grant the ability to edit or delete published QA forms.
• Supervisor can email completed Evaluations to respective agent or any other concerned. When an evaluation is being marked as completed, then the ability to email completed evaluation to respective.
• Tie video from screen recording or MMS to evaluation interface.
• Make Drill down graphs clickable to view detail page forms.
• Extend search options to allow for Agent/Channel.
• Ability to search for completed evaluations by agent and/or evaluator - search completed evaluations of a specific agent or completed evaluations conducted by any Passing Agent as the search parameters will display all the completed evaluations.
• Ability to import and export templates.
• Eliminated the redundancies in QA evaluation process. Eliminated the “Pending” evaluation status. In addition, instead of going through multiple pages, a single interface has been introduced which displays list of evaluations based on evaluation status “In Progress”, “Completed”, “Closed” and “Shared”.

REPORTS AND STATISTICS

Revcord includes a complete Reports and Statistics package. It is made up of four parts: Advanced Reports, QA Reports, Mapping Reports and WebUI Logging Reports. Saving and exporting files by email or other means is simple. Simply choose the file(s) you want to save and the process is automated.

ADVANCED REPORTS

You may search and select the calls of interest with QA and Advanced Reports. Criteria and sort mechanisms can be chosen from simple drop-down lists and with a click a familiar Excel spreadsheet is displayed with the details chosen, such as number of, per call taker, per call duration and average duration, and so forth. With another click, the detailed Excel spreadsheet can be exported, and/or the spreadsheet data can be displayed as a bar chart or pie chart which is especially useful for presentations to management.  

QA REPORTS

Reports can be essential for the analysis of call patterns, workforce scheduling, and research. Revcord can save you time and work by producing professional and engaging reports such as Excel spreadsheets, bar charts, or pie charts which can be exported in multiple formats.

MAPPING REPORTS

Those systems with ANI/ALI data can now use the Revcord Mapping function. Revcord using the Google Maps API can provide a scenario recreation of how the radio and call traffic happened in real-time. This can be used to see patterns and specific locations of calls.

WEBUI LOGGING MODULE

All the core operations performed by the User will be logged on the server. This logging module contains error logs and other operational logs which were performed by the User during their session. Reports relative to the User sessions are available in the Reports module.

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